Introduction

Danby & Sons, operating as Onze Retreats, respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our website, make a booking, or use our services. This policy complies with applicable privacy laws, including those in Mexico, where Onze Retreats is a registered corporation.

1. Information We Collect

We collect the following types of personal data when you interact with us, including through our website and during the booking process:

1.1 Personal Identification Information: This includes your name, email address, phone number, home address, and passport information required for booking purposes.

1.2 Booking Information: Details of your reservations, including dates, guest count, and any special requests or preferences related to your stay, retreats, weddings, or events.

1.3 Payment Information: We collect payment details necessary to process your booking, such as credit card information or bank transfer details. All credit card transactions are processed securely, and we do not store full payment card details on our servers.

1.4 Technical Information: When you visit our website, we may collect data such as your IP address, browser type, device information, and browsing history through cookies and similar technologies.

1.5 Special Category Data: For certain retreat bookings, we may collect information related to health, dietary needs, or spiritual preferences to tailor our services. We collect this data only with your explicit consent.

2. How We Use Your Information

2.1 To Provide Services: We use your personal data to process bookings, manage reservations, and provide customized services, such as tailored retreats and event arrangements.

2.2 Payment Processing: Your payment information is used to process transactions for deposits, final payments, and any additional charges incurred during your stay.

2.3 Marketing and Promotions: With your consent, we may use your contact information to send newsletters, promotional offers, or information about new services. You may opt-out of these communications at any time.

2.4 Customer Support: We use your contact information and booking details to assist with inquiries, manage bookings, and handle any issues during or after your stay.

2.5 Legal Compliance: We may use or disclose your personal data when required to comply with legal obligations, such as tax reporting or responding to lawful requests from public authorities.

3. How We Share Your Information

3.1 Third-Party Service Providers: We may share your personal information with third-party vendors who provide services on our behalf, such as payment processors, marketing platforms, or IT support. These providers are bound by confidentiality agreements and are not permitted to use your data for any purpose other than providing services to us.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owners as part of the transaction.

3.3 Legal Obligations: We may disclose your personal data to comply with applicable law, enforce our Terms of Service, or protect the rights, property, or safety of Onze Retreats, our guests, or others.

3.4 Consent-Based Sharing: With your explicit consent, we may share your information with specific third parties, such as specialized retreat facilitators or wellness practitioners, when required for your booked services.

4. Data Security and Retention

4.1 Security Measures: We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security audits.

4.2 Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. For example, financial records may be retained for a minimum of five years in compliance with Mexican law.

4.3 International Data Transfers: As a business registered in Mexico, your data may be stored and processed in our facilities in Mexico. If you are accessing our services from outside Mexico, please note that your data may be transferred across borders and will be protected as described in this Privacy Policy.

5. Your Rights

You have certain rights regarding your personal data under applicable privacy laws, including:

5.1 Right to Access: You may request a copy of the personal data we hold about you.

5.2 Right to Rectification: You may request correction of inaccurate or incomplete data.

5.3 Right to Erasure: You may request that we delete your personal data, subject to legal obligations.

5.4 Right to Restriction: You have the right to request that we restrict the processing of your personal data under certain circumstances.

5.5 Right to Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.

5.6 Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and deliver targeted advertising. You can manage your cookie preferences through your browser settings, although disabling cookies may affect your user experience.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. We encourage you to review this policy periodically for any updates. If we make significant changes, we will notify you through our website or by other means.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Onze Retreats
Email: [email protected]
Address: Paamul, Palapa 84
Carreterra Fed Cancun-Tulum, KM85, Solidaridad, Quintana Roo, 77735

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms outlined herein. Thank you for choosing Onze Retreats for your unique stay experience.

Last updated: October 14, 2024