Job Description

Job Description

Job Description

Sevier County Customer Service and Benefits Specialist

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Sevier Customer Service and Benefits Specialist today!

The Sevier Customer Service and Benefits Specialist

JOB SUMMARY

• Provides daily response to all phone calls directed to Sevier County Outpatient Services, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication appointments, rescheduling medication appointments, and other related phone calls.
• Maintain schedule for all Sevier clinic staff and prescribers in order to ensure productivity standards are met.
• Provide reminder phone calls to all patients 24 hours prior to medication appointments.
• Assist staff to meet set productivity standards within compliance of HRMC policy and procedures.
• Maintain medical charts, send items to be scanned into Centricity to Medical Records at Children and Youth Center, as well as Adult Center.
• Complete all client benefits requirements at intake and overall make the intake process more efficient.
• Will manage Intake Log, Magellan Reporting, and Client Compliance.
• Will manage co pays with cash and credit cards.
• Will keep up with all pay sources to ensure they are current and correctly recorded in EMR.
• Will be up to date on CNF forms and send to scanning.

JOB DUTIES/RESPONSIBILITIES

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

1. Maintain schedule for all IST staff prescribers.

• Input/print out necessary information in EMR for scheduling purposes on a daily basis.
• Provide reminder phone call to client/family 24 hours prior to appointment on a daily basis.
• Maintain cancellation list for filling in appointment purposes and update daily.
• Discuss with the staff prescribers any time there is a change made to the schedule throughout the day.
• Will be in the reception area for the first appointment of the day and stay until the last appointment has left the area or as assigned by supervisor.

2. Manage all phone calls and messages for scheduling, nurses, and staff psychiatrists.

• Answer all phone calls from 8AM to 5 PM (or as assigned) Monday- Friday.
• Correctly scribe and direct all messages to the necessary staff or extension as evidenced by no reported consumer/staff concerns in this area.
• Triage priority of all calls throughout the day.

3. Health Care Record Maintenance/Productivity

• Completes benefits portion of intake process and manages Intake Log.
• Sends healthcare documents to be scanned by Medical Record staff at Children and Youth and Adult Center within two business days of receipt.
• Knowledgeable in HIM/Custodian of Record procedures and chart storage locations
• Enters Health Care information related to reimbursement into the Centers database accurately and within two business days of receipt, i.e. (intake documents & information.)

4. Demonstrates and maintains a positive work climate and the overall team effort of the program.

• Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
• Accepts additional assignments and/or changes in assignment and/or work.
• Promotes an environment in which cultural diversity and the customs, beliefs and values of the individual are respected.
• Maintains a professional appearance at all times.
• Responds professionally to those who enter the building, or calls into the Center.

COMPENSATION:

• Starting salary for this position is approximately $16.61 /hr based on relevant experience and education.

QUALIFICATIONS - Sevier Customer Service and Benefits Specialist

Experience:

• Previous experience working face to face with individuals in an office/clinic setting.

Education / Knowledge :

• High School diploma or equivalent degree or experience in the area of reception, administrative duties, scheduling responsibilities.

Abilities:

• Must be capable of assisting in utilizing non-violent methods of crisis intervention including Handle with Care. (training provided)
• This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, and going down on knees, running, and walking.
• Must have the mental ability to exercise sound judgement under pressure.
• Must be able to handle frustrating or difficult clients and accommodate to ensure the best possible outcome.
• Must be able to lift up to 50 lbs.

Location:

• Sevier County, Tennessee

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.

Compensation details: 16.61-16.61 Hourly Wage

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