Job Description

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs. Primary Responsibilities Customer Service & Sales – Direct customer service and sales activities in store; resolve customer issues and concerns. Model and hold the team accountable for outstanding customer service. Actively listen to customer issues to resolve problems. Maximize sales and service by ensuring staff is scheduled appropriately. Store Merchandise Standards – Manage merchandise standards through Put to Fixture, SET, and Visual process execution. Maintain high merchandise presentation standards, actively lead the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identify local opportunities to drive sales. Oversee efficient and clean recovery standards for the sales floor and fitting room processes within the store. Omnichannel – Train, mentor and coach all associates at jcp.com. Handle pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manage all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitor and share omnichannel and reporting metrics and take action to resolve issues. Specialty Businesses – Drive profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manage the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identify sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversee proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses. Team Development – Teach, train and coach associates. Partner with the Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Play an active role in the training and development of associates; coach in the moment, address performance issues. Performance Standards – Consistently meet established performance standards; including but not limited to: shrink and safety initiatives, omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance. Core Competencies Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores, or practices. Listens to ideas and suggestions, applies ideas when appropriate, champions new initiatives, encourages others, and pushes beyond current capabilities. Sees change as an opportunity to learn and grow. Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Gathers necessary information to fully understand the scope of the problem; uses critical thinking to develop options, identify assumptions and consider impacts. Applies fact‑based analysis to guide decision‑making; summarizes analysis clearly and recommends a course of action. Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments, and respects and values differences. Requires high personal and team performance levels, leads by example, motivates others to perform at a higher level. Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Builds relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization. Implements with Excellence: Develops and prioritizes short and long‑range plans that are comprehensive, realistic, and effective in meeting company goals. Implements projects and plans that are well‑organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others. Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and does the right thing even when it is hard. Strives to achieve excellent results by creating a culture of continuous improvement. What You Get If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit About JCPenney JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrated 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn. Pay Range USD $19.00/Hr - $23.75/Hr. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at JCPenney by 2x #J-18808-Ljbffr JCPenney

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