Personal Stylists Sales Manager – Michigan Avenue Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role As a Personal Stylist Manager, you cultivate and lead the Personal Stylist program on-site within your respective store. The Personal Stylist Manager is committed to fostering client relationships through coaching Personal Stylists; specifically focused on retaining and growing the lifetime value of loyal clients. You are the strategic business manager to Personal Stylists and hold them accountable. You will report to either a Senior Group Manager or the Director of Sales Experience. What You'll Do Responsible for recruiting, hiring, and training new Personal Stylists and developing potential NM associates to grow into the Personal Stylist program. Coach and develop Personal Stylists through one-on-one strategy sessions to identify client engagement and spend opportunity based on lifestyle and shopping history. Oversee the Personal Stylists’ development of outreach strategies that enable them to grow their business through digital selling and in-person FREs. Offer product knowledge, trend updates, and selling skills to drive wardrobing and styling. Proactively build positive relationships with brand partners and merchants to meet clients' needs. Manage the operational aspects of the Personal Styling Studio and business, including tracking special order/merchandise deliveries. Oversee Stylist assistants to maximize resources and improve productivity. Assist Stylists in creating strategies to develop and nourish existing clients and grow new client pipelines. Establish and maintain a local community network through philanthropic involvement, partnerships, and attending social and seasonal events. Partner with cross-functional teams to strategize personalized events for the Personal Stylist team. What You Bring Experience in building teams and achieving results through people. Selling expertise across categories with a solid product knowledge foundation. 6-8 years of relevant luxury retail fashion experience preferred. Excellent communication skills, both oral and written. Strong attention to detail. A #J-18808-Ljbffr Neiman Marcus Group, Inc.
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