Job Description

A unique third space, inspired by travel, music, and the art of living well About Postcard Postcard is a new café and listening lounge from Monos, a Canadian travel and lifestyle brand known for its premium luggage and travel essentials. Opening August 2025 in Chicago's West Loop, Postcard is imagined as a modern third place-a cultural hub where hospitality, music, and design come together.Rooted in Monos' philosophy of presence, beauty, and intentional living, Postcard is more than a café-it's a space for those who value connection, creativity, and the art of living well. Position Overview As Lead Barista / Server at Postcard, you'll take on a leadership role within a small, tight-knit team. Your primary responsibility will be to ensure the team is aligned and creating an exceptional guest experience. Beyond crafting high-quality drinks and serving food, you'll guide the team through daily operations, assist with training, and support the management team. This role is for someone who thrives in a collaborative, fast-paced environment and is passionate about creating exceptional guest experiences. If you're ready to lead by example and make a meaningful impact at Postcard, we'd love to meet you. What You'll Do Lead by example in delivering warm, consistent, and high-quality guest service following brand standards and hospitality best practices. Supervise daily front-of-house operations, ensuring smooth service flow, adherence to food safety standards, and compliance with company procedures and local health regulations. Support the training, mentoring, and ongoing development of front-of-house staff; guide service standards, safety procedures, and company policies. Prepare and serve a variety of beverages, including coffee, milk teas, and non-alcoholic drinks with accuracy, consistency, and proper hygiene practices. Maintain cleanliness, sanitation, and organization of the guest service areas in accordance with FDA Food Code and local health department requirements. Coordinate with the kitchen and back-of-house team to ensure timely, accurate order fulfillment and seamless communication during service. Assist with the setup and execution of events, activations, and seasonal promotions in compliance with safety, permitting, and alcohol service regulations (if applicable). Create and maintain a welcoming, inclusive environment that supports team morale and aligns with anti-discrimination and anti-harassment policies. Address guest concerns professionally and in alignment with company values; escalate issues when necessary and document any incidents in accordance with workplace policy. Fulfill physical requirements of the role, including standing for extended periods, and participating in opening/closing procedures and light janitorial tasks as needed. What We're Looking For 2-3 years of experience in cafés or small independent restaurants Strong leadership skills with a passion for mentoring, inspiring, and developing a team A passion for creating memorable experiences for guests and a deep appreciation for music, design, and creative expression Excellent communication skills and a collaborative mindset Calm, collaborative attitude, especially during high-volume times Comfortable shifting between roles and stepping in where needed A strong sense of hospitality, grounded in care and attention to detail Flexibility to work mornings, evenings, weekends, and some holidays Ability to lift and carry up to 25 lbs ServSafe Alcohol (BASSET) Certification required Why Join Us? Competitive hourly wage ($20.00) + pooled tips Product perks and discounts through Monos for you and your friends & family A chance to be part of a growing ecosystem with opportunities for personal and professional development To Apply: Complete the video interview using the link below: Monos

Job Tags

Hourly pay, Holiday work, Seasonal work, Local area, Shift work, Weekend work, Day shift, Afternoon shift,

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