IT Business Analyst(only W2, Onsite) Job at CBTS, Columbus, OH

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  • CBTS
  • Columbus, OH

Job Description

Job Description

Job Description:

The key experience interests are:

IT Business Analyst -

  • Requirement gathering (Certifications in CBAP would be a plus)
  • Tracing requirements to test cases
  • Leading meetings in a very organized manner
  • Critical thinking / problem skills
  • Customer relationship experience and vendor relationship experience.

IT Analyst

  • Customer relationship building
  • Managing service partners to application support SLAs
  • Reporting to customers status of portfolio
  • Number of apps
  • Incident status
  • Health of environment
  • Roadmap collaboration
  • Critical thinking / problem skills

Required Qualifications for Position

  • Bachelor s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
  • 3 - 4 years experience in application, services or application analysis, deployment and support
  • Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
  • Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
  • Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
  • Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
  • Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
  • Willing to travel to NiSource business unit or Service Provider locations, as needed
  • NiSource business operations knowledge
  • 2+ year s experience working with support vendors and a software support environment
  • Knowledge of ITIL processes and metrics

Job Tags

Work experience placement,

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